Terms of Service

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use PostDock.

If you use PostDock on behalf of a company, agency, organization, client, or other legal entity, you represent that:

• You have authority to accept these Terms on its behalf;
• The entity agrees to be bound by these Terms; and
• You have authority to connect and manage the social-media accounts that you add to PostDock.

You may not use the Service if you are prohibited from doing so under applicable law or have previously been suspended or removed from PostDock.

2. The PostDock Service

PostDock is a social-media management platform that may allow users to:

• Connect supported social-media accounts;
• Create, upload, and organize media;
• Schedule and publish social-media posts;
• Manage posts across multiple platforms from one workspace;
• Review account and post analytics;
• Use campaigns, tags, and publishing groups;
• Collaborate with team members;
• Manage approval workflows;
• Use AI-assisted content features where available; and
• Access other related functionality made available by PostDock.

Supported platforms may include, subject to availability and your plan:

• Facebook;
• Instagram;
• Threads;
• LinkedIn;
• X (formerly Twitter);
• YouTube;
• TikTok;
• Pinterest;
• Reddit;
• Bluesky; and
• Google Business Profile.

The availability of a particular platform or feature may depend on your subscription, account type, location, connected platform permissions, and third-party API availability.

We may add, modify, limit, suspend, or discontinue features when reasonably necessary. Where practicable, we will provide advance notice of material changes that substantially reduce the core functionality of a paid Service.

3. Account Registration and Security

You must provide accurate, current, and complete information when creating an account and keep that information updated.

You are responsible for:

• Maintaining the confidentiality of your login credentials;
• Using a strong and secure password;
• Restricting access to your account and devices;
• All activity performed through your account;
• Ensuring that authorized users comply with these Terms; and
• Notifying us promptly of suspected unauthorized access or security incidents.

You must not share login credentials with unauthorized persons or allow another person to impersonate you.

We may require identity, account, or ownership verification before providing account access, processing a request, or changing sensitive account information.

PostDock will not be responsible for losses caused by your failure to protect your credentials, except to the extent that the loss results directly from our failure to comply with applicable law.

4. Connected Social-Media Accounts

PostDock uses APIs, authorization systems, and services provided by third-party social-media platforms.

By connecting an account, you represent and warrant that:

• You own the account or have permission to manage it;
• You are authorized to grant PostDock the requested permissions;
• Your use of the account complies with the platform’s terms and policies; and
• The content you publish through PostDock complies with applicable law and platform rules.

You authorize PostDock to access, process, retrieve, and transmit information through connected accounts solely as necessary to provide the features you request.

This authorization may include permission to:

• Retrieve account and profile information;
• Access pages, channels, profiles, boards, locations, or business accounts;
• Upload, schedule, publish, edit, or delete content where supported;
• Retrieve posts and publishing status;
• Access comments, messages, mentions, or engagement data where supported; and
• Retrieve analytics and performance information.

You may disconnect an account through PostDock Connections or revoke PostDock’s permissions through the relevant platform.

Disconnecting an account may disable related features. It may not delete content already published on the third-party platform.

5. Third-Party Platforms

PostDock is an independent social-media management service and is not owned, endorsed, or sponsored by Facebook, Instagram, Threads, LinkedIn, X, YouTube, TikTok, Pinterest, Reddit, Bluesky, Google, or any other connected platform unless expressly stated.

Your use of a connected platform remains governed by that platform’s own:

• Terms of service;
• Privacy policy;
• Community standards;
• Advertising policies;
• Developer terms;
• API restrictions; and
• Other applicable rules.

Third-party platforms control their own systems and APIs. They may change, restrict, suspend, or discontinue access to features without notice to PostDock.

Accordingly, we cannot guarantee that:

• Every integration will always remain available;
• Posts will always be published at the exact scheduled time;
• Every content format will be accepted;
• Platform analytics will always be complete or accurate;
• API-based features will operate without interruption; or
• A third-party platform will not restrict or suspend your account.

PostDock is not responsible for actions taken by a third-party platform, including content rejection, delayed publication, API outages, reduced functionality, account restrictions, suspensions, or termination.

We may modify or discontinue an integration if required by the third-party platform or if continued operation creates a legal, security, or technical risk.

6. User Content

“User Content” means content submitted, uploaded, created, imported, scheduled, transmitted, or managed through PostDock, including:

• Text and captions;
• Images and graphics;
• Video and audio;
• Logos and trademarks;
• Links, hashtags, tags, and mentions;
• Comments and internal notes;
• Drafts and scheduled posts; and
• Other information or materials.

You retain ownership of your User Content.

You grant PostDock a worldwide, non-exclusive, royalty-free, limited licence to host, copy, process, modify for technical formatting, transmit, display, and distribute User Content only as necessary to:

• Operate and provide the Service;
• Publish content according to your instructions;
• Create previews, thumbnails, and compatible media formats;
• Store drafts and scheduled posts;
• Provide analytics, collaboration, and support features;
• Detect abuse, malware, or security threats; and
• Comply with applicable law.

This licence continues only for as long as reasonably necessary to provide the Service or satisfy applicable legal and backup-retention requirements.

You are solely responsible for your User Content and the consequences of creating, scheduling, or publishing it.

7. Your Content Responsibilities

You represent and warrant that:

• You own your User Content or have all necessary licences and permissions;
• Your User Content does not infringe copyrights, trademarks, privacy rights, publicity rights, contractual rights, or other rights;
• You have obtained all necessary permissions from people appearing in your content;
• Your content and campaigns comply with applicable advertising, consumer-protection, and disclosure requirements;
• Your content is not unlawful, fraudulent, defamatory, or misleading; and
• Publishing the content through connected accounts does not violate any platform’s rules.

PostDock does not review or approve all User Content before publication. The availability of publishing tools does not mean that we endorse or accept responsibility for content published through the Service.

8. Prohibited Uses

You must not use PostDock to:

• Violate any applicable law, regulation, court order, or legal obligation;
• Infringe intellectual-property, privacy, publicity, or contractual rights;
• Publish unlawful, defamatory, threatening, harassing, hateful, or discriminatory content;
• Promote violence, terrorism, exploitation, or illegal activity;
• Distribute child sexual abuse material or any content that exploits or endangers minors;
• Engage in fraud, impersonation, phishing, deception, or identity theft;
• Publish spam or conduct unauthorized bulk messaging;
• Artificially manipulate engagement, followers, views, reviews, or platform metrics;
• Spread malware, ransomware, viruses, or other harmful code;
• Access accounts or data without authorization;
• Circumvent platform limits, security controls, rate limits, or access restrictions;
• Scrape or collect data in violation of applicable law or platform policies;
• Reverse engineer, decompile, or attempt to extract PostDock source code except where applicable law expressly permits it;
• Resell, sublicense, or commercially exploit the Service except under an authorized PostDock plan or written agreement;
• Interfere with the availability, security, or operation of the Service;
• Use automated systems in a manner that places an unreasonable load on our infrastructure;
• Test or probe vulnerabilities without our written authorization;
• Misrepresent your relationship with PostDock or a connected platform; or
• Assist another person in carrying out prohibited activity.

We may remove content, restrict functionality, disconnect accounts, or suspend access when we reasonably believe these Terms have been violated or action is necessary to protect PostDock, its users, third-party platforms, or the public.

9. Team Accounts and Workspaces

PostDock may allow you to invite team members and assign roles or permissions.

Workspace owners and administrators may be able to:

• Add or remove users;
• Access workspace content;
• View activity logs;
• Assign roles and permissions;
• Manage subscriptions;
• Connect or disconnect social accounts; and
• Control workspace settings.

You are responsible for giving users appropriate permissions and reviewing their access regularly.

If you join an organization’s workspace, you acknowledge that its authorized administrators may control your access and view or manage information associated with that workspace.

Disputes between workspace owners, administrators, team members, clients, or agencies must be resolved between those parties. We may request documentation before changing workspace ownership or granting access.

10. AI-Assisted Features

PostDock may provide AI-assisted features such as:

• Caption generation;
• Content ideas;
• Rewriting or summarization;
• Hashtag suggestions;
• Content optimization; and
• Scheduling or performance recommendations.

AI-generated output may be inaccurate, incomplete, misleading, similar to content produced for other users, or unsuitable for your purpose.

You are responsible for reviewing AI-generated output before using or publishing it. You must verify its accuracy, originality, legality, and compliance with applicable platform policies.

You must not represent AI-generated output as professional legal, medical, financial, or other regulated advice.

Your use of AI-assisted features may also be subject to usage limits and the terms of the underlying AI technology providers.

11. Subscription Plans

PostDock may offer free, trial, and paid subscription plans.

The features, limits, billing period, and price of each plan will be displayed before purchase. Limits may include:

• Number of connected accounts;
• Number of users or workspaces;
• Scheduled post volume;
• Media storage;
• Analytics history;
• AI usage; and
• Other feature-specific limits.

We may change available plans, features, or prices. Price changes will normally apply from your next renewal after reasonable notice, unless immediate action is required by law, tax changes, a third-party provider, or a security concern.

Continued use after a notified change takes effect constitutes acceptance of the updated price or plan. You may cancel before renewal if you do not agree with the change.

12. Billing and Taxes

Paid subscriptions are billed in advance on a monthly, annual, or other stated billing cycle.

By purchasing a subscription, you authorize PostDock and its payment provider to charge:

• Subscription fees;
• Applicable taxes;
• Usage-based charges disclosed to you; and
• Other amounts you expressly approve.

Prices may be displayed exclusive or inclusive of applicable taxes, as indicated during checkout.

You are responsible for providing accurate billing and tax information.

If a payment fails, we may retry the payment, request another payment method, limit paid features, downgrade the account, or suspend access after providing any notice required by law.

Payment processing may be handled by a third-party payment provider. Its terms and privacy policy will apply to payment information processed by it.

13. Free Trials and Promotions

We may offer free trials, credits, discounts, or promotional plans.

Unless stated otherwise:

• A trial is available only once per user or organization;
• You must cancel before the trial ends to avoid paid charges if payment details were collected;
• Trial features and limits may differ from paid plans;
• Promotional benefits cannot be transferred or exchanged for cash; and
• We may withdraw a promotion in cases of error, fraud, or abuse.

The applicable trial duration, renewal price, and cancellation conditions will be shown when you enroll.

14. Automatic Renewal and Cancellation

Paid subscriptions automatically renew for successive billing periods unless you cancel before the renewal date.

You may cancel through your account’s billing settings or by contacting [email protected].

Cancellation prevents future renewals but does not ordinarily provide a refund for the current billing period. You may continue using paid features until the end of that period unless:

• Your account is terminated for serious misconduct;
• A charge is reversed;
• Continued access creates a legal or security risk; or
• Applicable law requires a different outcome.

Deleting the PostDock application, disconnecting an account, or ceasing to use the Service does not automatically cancel a paid subscription.

15. Refund Policy

Except where required by applicable law or expressly stated during purchase:

• Subscription fees are non-refundable once charged;
• We do not provide refunds or credits for partially used billing periods;
• We do not provide refunds for unused connected-account capacity or unused features;
• Failure to cancel before renewal does not automatically qualify for a refund; and
• Third-party platform changes or outages do not automatically qualify for a refund.

If PostDock permanently discontinues a paid Service before the end of a prepaid billing period, we may provide a proportionate refund or equivalent credit for the unused period.

Nothing in these Terms limits any mandatory consumer right or remedy available under applicable law.

Refund requests may be submitted to [email protected].

16. Intellectual Property Rights

Except for User Content and third-party materials, PostDock and its licensors own all rights, title, and interest in the Service, including:

• Software and source code;
• Website and application designs;
• Features and functionality;
• Logos, names, and branding;
• Documentation;
• Databases and compilations;
• Graphics and interface elements; and
• Intellectual property associated with the Service.

Subject to these Terms and your applicable plan, PostDock grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Service for its intended purpose.

No ownership rights are transferred to you.

“PostDock” and associated branding may not be used without our prior written permission. Third-party platform names, logos, and trademarks remain the property of their respective owners.

17. Feedback

If you provide suggestions, ideas, or feedback about PostDock, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that feedback without restriction or compensation.

This does not give us ownership of your confidential business information or User Content.

18. Privacy

Our collection and use of personal information are governed by our Privacy Policy, which forms part of these Terms.

By using PostDock, you acknowledge that information may be processed to:

• Provide and secure the Service;
• Maintain connected-account integrations;
• Process payments;
• Deliver customer support;
• Measure and improve performance; and
• Comply with applicable legal requirements.

If you process personal information belonging to other people through PostDock, you are responsible for providing required notices and obtaining any necessary consent or other lawful basis.

If your use requires a separate data-processing agreement, contact [email protected].

19. Service Availability

We aim to provide a reliable Service, but we do not guarantee uninterrupted or error-free availability.

The Service may be unavailable because of:

• Scheduled maintenance;
• Emergency maintenance;
• Software or infrastructure failures;
• Internet or telecommunications issues;
• Third-party API outages;
• Platform rate limits;
• Cyberattacks or security incidents;
• Events outside our reasonable control; or
• Changes required by law or platform policies.

Scheduled posts may fail or be delayed because of circumstances outside our control. You should monitor important or time-sensitive posts and maintain copies of critical content.

20. Beta and Experimental Features

We may offer beta, preview, early-access, or experimental features.

Such features may:

• Be incomplete or unstable;
• Contain errors;
• Change without notice;
• Have limited support; and
• Be discontinued at any time.

You use beta or experimental features at your own risk. Unless expressly stated otherwise, they are provided without service-level commitments.

21. Suspension and Termination by PostDock

We may suspend, restrict, or terminate your access if we reasonably believe:

• You violated these Terms;
• Your use creates a security, legal, or reputational risk;
• Your activities may harm PostDock, another user, or a third party;
• Your payment is overdue;
• You have engaged in fraud or abuse;
• A connected platform or lawful authority requires action;
• Your account has been compromised; or
• Continued provision of the Service is no longer commercially or technically feasible.

Where reasonably possible, we will provide notice and an opportunity to remedy the issue. We may act immediately in serious cases involving fraud, unlawful conduct, security threats, platform violations, or risks to other users.

22. Termination by You

You may stop using PostDock at any time.

You may delete your account through your account settings in the Service or request deletion by contacting [email protected].

Before deleting your account, you should:

• Cancel any active subscription;
• Export information you wish to retain;
• Disconnect connected social-media accounts; and
• Remove team members where appropriate.

Account deletion does not automatically remove content already published to third-party platforms.

Sections intended by their nature to survive termination will continue to apply, including provisions concerning payments, ownership, disclaimers, liability, indemnity, dispute resolution, and governing law.

23. Disclaimer of Warranties

To the maximum extent permitted by applicable law, PostDock is provided on an “as is” and “as available” basis.

We do not warrant that:

• The Service will always be uninterrupted, secure, or error-free;
• All defects will be corrected;
• Every scheduled post will be published successfully or on time;
• Third-party integrations will remain available;
• Analytics will be complete, current, or accurate;
• AI-generated content will be accurate, original, or appropriate;
• Use of the Service will increase engagement, followers, reach, sales, or revenue; or
• The Service will satisfy every business or technical requirement.

You are responsible for reviewing posts before publication, monitoring connected accounts, maintaining backups, and determining whether the Service is suitable for your needs.

Nothing in these Terms excludes warranties, guarantees, or rights that cannot lawfully be excluded.

24. Limitation of Liability

To the maximum extent permitted by applicable law, PostDock and its directors, officers, employees, affiliates, contractors, and licensors will not be liable for any:

• Indirect, incidental, special, punitive, or consequential loss;
• Loss of profit, revenue, goodwill, opportunity, anticipated savings, or business;
• Loss or corruption of data or content;
• Failed, delayed, duplicated, or incorrectly published posts;
• Suspension or termination of a third-party account;
• Changes to a third-party platform or API;
• Unauthorized access caused by your failure to protect account credentials; or
• Content, conduct, products, or services of third parties.

To the maximum extent permitted by law, PostDock’s total aggregate liability arising out of or relating to the Service or these Terms will not exceed the amount you paid to PostDock during the six months immediately preceding the event giving rise to the claim (or, if you have not paid any fees, one hundred US dollars).

This section does not exclude or limit liability for fraud, fraudulent misrepresentation, wilful misconduct, or any liability that cannot be excluded under applicable law.

25. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless PostDock and its directors, officers, employees, affiliates, and contractors from claims, damages, losses, liabilities, penalties, and reasonable legal expenses arising from:

• Your User Content;
• Your use or misuse of the Service;
• Your connected social-media accounts;
• Your violation of these Terms;
• Your violation of applicable law or platform policies;
• Your infringement of another person’s rights; or
• Actions performed by people using your account or workspace with your authorization.

PostDock will provide reasonable notice of an indemnified claim and allow you to participate in its defence, subject to our right to control the defence where our interests may be materially affected.

26. Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Subject to the dispute-resolution section below, courts of competent jurisdiction in India will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.

Nothing in these Terms prevents a consumer from exercising a mandatory right or approaching a consumer commission or other competent authority where permitted by applicable law.

27. Dispute Resolution and Arbitration

Before starting formal proceedings, you and PostDock agree to attempt to resolve the dispute in good faith by sending written notice describing:

• The nature of the dispute;
• The relevant facts;
• The requested resolution; and
• The sender’s contact information.

Notices to PostDock must be sent to [email protected].

If the dispute is not resolved within 30 days after receipt of notice, it may be referred to arbitration to the extent legally permitted.

The arbitration will:

• Be conducted under the Arbitration and Conciliation Act, 1996, as amended;
• Be decided by a sole arbitrator mutually appointed by the parties;
• Have its seat in India;
• Be conducted in English; and
• Result in a written and binding award.

If the parties cannot agree on an arbitrator, the arbitrator will be appointed in accordance with applicable law.

Either party may seek urgent interim or injunctive relief from a court of competent jurisdiction.

This arbitration section does not apply where applicable law gives a consumer or another party a non-waivable right to bring a claim before a court, consumer commission, regulator, or other statutory authority.

28. Notices

We may send notices to you through:

• Your registered email address;
• Notifications within PostDock;
• A notice displayed on our website; or
• Another contact method associated with your account.

You are responsible for keeping your contact information current.

Legal notices to PostDock must be sent to:

Service:

PostDock

Email:

[email protected]

Website:

https://www.post-dock.com

29. Grievance Officer

For complaints or concerns relating to PostDock, contact our support team:

Contact:

PostDock Support

Email:

[email protected]

Privacy requests:

[email protected]

We will acknowledge and handle complaints in accordance with applicable law.

30. Changes to These Terms

We may update these Terms to reflect changes in:

• The Service or available features;
• Supported social platforms and integrations;
• Subscription or billing practices;
• Third-party platform requirements;
• Security or technical requirements; or
• Applicable laws and regulations.

We will update the “Last updated” date when changes are made.

For material changes, we will provide reasonable notice through email, an in-product notification, or a notice on our website.

Unless a later date is stated, updated Terms become effective when published. Your continued use after the effective date constitutes acceptance of the updated Terms.

If you do not agree with an update, you must stop using PostDock and cancel your subscription before the updated Terms take effect.

31. General Provisions

Entire Agreement

These Terms, our Privacy Policy, applicable order forms, and any additional terms presented for a particular feature form the entire agreement between you and PostDock concerning the Service.

Severability

If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain effective.

No Waiver

Failure to enforce a provision does not waive our right to enforce it later.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign these Terms as part of a merger, acquisition, corporate reorganization, sale of assets, or transfer to an affiliate, subject to applicable law.

Force Majeure

Neither party will be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, war, civil unrest, government action, labour disputes, internet failures, power outages, cyberattacks, epidemics, or third-party platform outages.

This provision does not excuse payment obligations that became due before the force-majeure event.

Relationship

These Terms do not create an employment, agency, partnership, franchise, fiduciary, or joint-venture relationship between you and PostDock.

Headings

Section headings are provided for convenience and do not affect interpretation.

Language

These Terms are written in English. If they are translated, the English version will control to the extent permitted by law.

32. Contact Information

For questions about these Terms, contact:

PostDock

General support:

[email protected]

Legal enquiries:

[email protected]

Billing enquiries:

[email protected]

Privacy enquiries:

[email protected]

Website:

https://www.post-dock.com